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Type:  
All
 
01/30/2025
Construction
Windows/Doors Installer
Fall River, MA
Description:  
The Installer will work with the installation team to install new Pella windows and doors in new construction and replacement applications. The Installer will also be involved in recovery situations. Must be able to work well in a team environment. Assigned tasks may vary based on business necessity.
Requirements:  

Qualifications and Skills

  • Clean driving record
  • Looking for leaders with the ability to listen and advance
  • Punctual and reliable; be at work on time every day
  • Construction experience a plus
  • Window experience a plus
  • Willing to learn AIM method, on-the-job training from day one
  • Ability to use cordless drivers, levels, and nail guns
  • Ability to safely climb a ladder
  • Ability to follow OSHA fall protection procedures
  • Ability to lift up to 30-100 lbs several times per day
  • Ability to work in a team environment
  • Ability to embrace, improve, and more importantly enjoy the opportunity to grow with a rapidly growing company
  • Ability to communicate professionally and manage customer expectations

 

Education and/or Experience: Must have High School Diploma, GED or prior knowledge of general construction and/or window and door applications or components is desirable but not required. Computer Skills: Outlook software applications (emails). Communication Skills: Excellent verbal and written English language skills are required as well as good public relations, public speaking and customer service skills. Ability to read, interpret, understand and explain documents such as product specifications or warranty manuals and customer orders. Ability to effectively present information to others, gather information from others and respond appropriately to questions from customers, coworkers, and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.  

Location:  
Fall River, MA
Attire:  
Casual
Travel:  
95%
Contact Info:  
Patricia Correia
4014656041
 
01/30/2025
Sales
Showroom Specialist
Description:  

Position Overview:

The Showroom Specialist will serve as the first point of contact for the Pella customer. They will be responsible for understanding customer’s needs and wants and presenting respective solutions. This person will be responsible for presenting a compelling case for customers to choose Pella. They will be responsible for entering and updating customer information in the Pella customer system, providing a project quotation or cost detail and/or scheduling in-home appointments. This position will be an ambassador, guiding customers through a first-hand experience of our brand, products and digital tools.

This is a training position to become an Inside Estimator.

Schedule Monday through Friday 8 am - 4:30 pm or 7:30 am - 4 pm.

We offer:

  • Competitive hourly rate
  • Full Benefits package including Medical & Dental
  • Flexible Spending Account
  • 401K with company match
  • 10 Vacation days per year
  • 9 Paid holidays
  • 48 hours of sick/personal leave per year
  • Company paid life insurance
  • Employee Assistance Program
  • Positive, supportive, and fun team environment

Responsibilities/Accountabilities includes the following, but not limited to:

  • Displays and/or demonstrates product in Showrooms and/or consumer home shows, using samples, digital tools and/or collateral, emphasizing features and benefits of Pella products.
  • Answers and accurately directs customer calls for both internal and external customers by asking leading questions and pre-qualifying.
  • Qualifies call-in and walk-in customers to set sales appointments for Outside Sales Representatives.
  • Inputs and maintains accurate information in lead management software.
  • Plan/organize, manage and attend showroom events.
  • Assist with presentations or training sessions as needed.
  • Comfortable interacting with architects/designers, builders/contractors and homeowners.
  • Develop relationships with local industry or trade groups. Attend events as needed.
  • Administers, verifies, and communicates accurate product or customer information by researching needs/questions with customers, Service, Project Coordinators, Outside Sales Representatives and Management.
  • Provides administrative support for Outside Sales Representatives and Management.
  • Initiates office stock orders by reviewing on-hand versus suggested levels of supplies, literature, and product samples.
  • Maintains showroom for cleanliness and neatness to ensure a favorable and hospitable setting for all customers, including but not limited to: dusting, cleaning windows, taking out garbage. Responsible for taking the appropriate action and contacting those required to resolve showroom concerns. (i.e.; product repair, electrical issues, plumbing needs, etc.)
  • Meets company safety requirements by keeping work area neat and clean, following all company safety policies and procedures, and reporting any safety concerns.
  • Supports Pella’s key imperative for customer satisfaction.

Skills/Knowledge

  • Energetic personality
  • Skilled at relating to and supporting a variety of customers
  • Strong organizational, time management and problem-solving skills
  • Self-starter, demonstrates a strong work ethic and responsiveness to customer needs
  • Able to work with details, complexity and follow through
  • Creates a sense of trust and reliability with internal and external customers, leads by example
  • Able to maintain open and effective communication with cross functional teams
  • Works collaboratively with customers and Pella team members
  • Eye for detail and appreciation of design
  • Adaptable to changing processes and priorities
  • Works well without close supervision, but always keeps their manager informed
  • The ideal candidate would reside in the local area. Relocation benefits are not available.

Requirements:  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Must have High School Diploma or GED. Bachelor’s degree (B. A.) or Associate’s degree (A.A.) preferred; or one to two years related experience and/or training, or equivalent combination of education and experience. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. Familiarity with design and reading/interpreting blueprints preferred.

Language and Communication Skills

Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.

Professional Skills

Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors.

Reasoning Abilities/Mathematical Skills

Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.

Computer Skills

Proficiency with Microsoft® Word, Excel, Outlook and Power Point software applications and will be expected to develop proficiency with Pella’s proprietary software (PQM, ACE, CRM, PSI, etc.).

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Time commitment required of this position will vary with the seasons.

Location:  
Newport, RI
Salary Range:  
$52,000 to $52,000
Hours/Week:  
40
Attire:  
Business Casual
Contact Info:  
Patricia Correia
4014656041
 
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