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Qualifications and Skills
Education and/or Experience: Must have High School Diploma, GED or prior knowledge of general construction and/or window and door applications or components is desirable but not required. Computer Skills: Outlook software applications (emails). Communication Skills: Excellent verbal and written English language skills are required as well as good public relations, public speaking and customer service skills. Ability to read, interpret, understand and explain documents such as product specifications or warranty manuals and customer orders. Ability to effectively present information to others, gather information from others and respond appropriately to questions from customers, coworkers, and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
Position Overview:
The Showroom Specialist will serve as the first point of contact for the Pella customer. They will be responsible for understanding customer’s needs and wants and presenting respective solutions. This person will be responsible for presenting a compelling case for customers to choose Pella. They will be responsible for entering and updating customer information in the Pella customer system, providing a project quotation or cost detail and/or scheduling in-home appointments. This position will be an ambassador, guiding customers through a first-hand experience of our brand, products and digital tools.
This is a training position to become an Inside Estimator.
Schedule Monday through Friday 8 am - 4:30 pm or 7:30 am - 4 pm.
We offer:
Responsibilities/Accountabilities includes the following, but not limited to:
Skills/Knowledge
The ideal candidate would reside in the local area. Relocation benefits are not available.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Must have High School Diploma or GED. Bachelor’s degree (B. A.) or Associate’s degree (A.A.) preferred; or one to two years related experience and/or training, or equivalent combination of education and experience. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. Familiarity with design and reading/interpreting blueprints preferred.
Language and Communication Skills
Ability to read and analyze documents related to contracts and work documents. Ability to write reports and business correspondence. Ability to verbally present information and respond to questions from customers, managers, and the general public.
Professional Skills
Must present a clean and neat physical appearance and strictly abide by company dress code serving as a role model for other employees, customers, and visitors.
Reasoning Abilities/Mathematical Skills
Ability to solve practical and arithmetic problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.
Computer Skills
Proficiency with Microsoft® Word, Excel, Outlook and Power Point software applications and will be expected to develop proficiency with Pella’s proprietary software (PQM, ACE, CRM, PSI, etc.).
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Time commitment required of this position will vary with the seasons.
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